Susan's Fiber Shop has a 30-day return policy on most items. Items not included in the 30-day return policy are videos, dyes, books, large looms and other items with substantial assembly, and special order items. These items cannot be returned. Please inspect your order upon receipt. If you would like to return an item, please contact us to obtain a return authorization.
The customer is responsible for return shipping costs. Any return which originally received Free Shipping is subject to the original shipping cost being deducted from the return funds. If you received a volume discount on anything and you return part of that order and what's left no longer qualifies for that discount, that will be deduced from and credit also. Upon receipt of your return it takes 10-15 business days to process your return and credit our account. The credit will be processed against the original form of payment. We will notify you via e-mail once your return has been processed.
We want you to be able to purchase the fiber products of your dreams. Therefore, we will accept a down payment of 25% of the total purchase price, including tax and shipping, on a product. Payment will then be due for an additional 25% of the price each month for the next three months. If you decide that you do not want to purchase the product and need to cancel your order, you will be charged a cancellation fee of 10%. If you would like to put an item on layaway please contact us.